Now & Zen
Groupon Note

GROUPON

I Have a Groupon...What Now?


Hi There! 

First off - thank you so much for purchasing a Groupon Coupon Voucher for Now and Zen! I am so excited to work with you! Because many of the people who purchased Groupons gave them as gifts for Christmas, I am receiving an incredibly high volume of calls and emails so I thought I would add a little to the website to hopefully answer some of your questions and concerns. 

I am so excited that the Groupon did well, thanks to you! :) It is a great way to start off the year. Unfortunately, this also means that I am booking out much further in advance than I usually do to accommodate all of the new clients. As of today, I have already booked out completely for January and February, and the soonest availability is the beginning of March. As a reminder, I am only a one-person show. The Groupon is not available for outcall massages or couples massages and only one person at a time can be accommodated in Now and Zen's small one-table massage room. 

Because of booking out so far in advance, I know many are concerned that their voucher expires before they can get on the schedule to use it. However, please don't be alarmed. For this reason, I am honoring the full promotional value of all Groupons until 12/31/2017, regardless of when you purchased it, so that everyone has a chance to use their Groupon at full value and receive the service that they paid for. 


Frequently Asked Questions

What is included in my Groupon?
The Groupon is good for a 2 hour spa package which includes a 90 minute signature massage with your choice of pressure as well as three spa services from the following list:

- Green tea facial massage ritual
- Jojoba oil facial massage ritual
- Warm paraffin hand dip
- Cold stones on the back
- Hot stones on the back
- Warm conditioning scalp massage
- Relaxation exfoliation shea butter back scrub
- Cooling peppermint eucalyptus foot scrub´╗┐

Please plan to be at the office for around 2 hours and 20 minutes to account for intake and dressing/undressing, etc. 


How do I make an appointment?
The easiest way to book is by selecting the Groupon Spa Package special on the online scheduler. (Please click here to view the online schedule) It will show you all availability in real time, and as soon as your book your appointment, it is confirmed. You will also receive a confirmation email with your appointment information, as well as driving directions and parking instructions for the office and another 24 hours before your appointment time with the same information. 

Alternatively you can also call me (Ariana) at (702) 420-9230. Please note that I do work alone and I don't have a receptionist, but answer calls whenever possible and return voicemails as quickly as I can. I am in session between 8 and 10 hours per day, and during those times I do not interrupt the person's massage to answer the phone (and of course it should go without saying that you receive the same courtesy when you are on the table having quiet relaxation time). 

Should I bring anything with me?
You will want to have the 8 digit Groupon voucher number with you, either on the paper voucher, on your phone, or scribbled on a post-it. :) It doesn't matter what name the Groupon is in, so long as you have that little 8 digit code. If you have decided to give your voucher as a gift, there's no need to do anything, it is fully transferable, so just give the gift recipient that 8 digit number. 
You'll also want to wear casual, comfortable clothing that is easy to get in and out of - just in case you have to get up and use the restroom  at any time during your massage. 

 What do I do if my Groupon is expired?
Just ignore the expiration date, and book your massage package like you normally would. All Groupons are being honored for the full $159 promotional value until 12/31/2017.

Can my friend and I get massages at the same time? 
Sorry, Now and Zen is just a one-person show. We can arrange for yourself and your friend/family member/spouse to be massaged one after the other, with a short 30 minute break in between. While one person is being worked on, the other can relax in the waiting room and read a book, or go to one of the nearby nail salons, or I can give you contact information for one of the estheticians or other therapists who rent rooms in the same suite I am in and you can book a service with one of them to have a full spa day.



Thank you again and have a great day!  Please feel free to contact me with any questions or concerns!
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